The Academy of Lasting Love LLC

Coaching Terms of Service

Last updated: July 9^th 2026

Welcome to The Academy of Lasting Love LLC (“TALL,” “the Company,” “we,” “our,” or “us”); your individual coach is referred to as “Coach.” These Terms of Service (“Terms”) apply to all of our coaching services. By booking or paying for a session, or by signing a Consent Form that refers to these Terms, you (the “Client”) agree to them. Where you enroll a partner or child, you do so on their behalf to the extent you are permitted. Your “Effective Date” is the start of the day you make your first payment.

1. What coaching is, and is not

Coaching is a supportive, practical partnership focused on your goals, growth, and choices. It may touch on many areas of life, including work, finances, health, relationships, education, spirituality, and recreation.

Coaching is not therapy, and is not a substitute for counseling, psychotherapy, mental-health care, substance-abuse treatment, or professional advice from legal, medical, or other qualified professionals. It does not prevent, cure, or treat any mental, emotional, or developmental disorder or medical condition, and is not a substitute for care in any medical or mental-health emergency.

You are responsible for seeking independent professional guidance as needed, including before taking any physical, financial, or medical action that arises from coaching. If you are under the care of a mental-health professional, we recommend you tell them about our coaching relationship; if you would like them and your Coach to collaborate, please request this in writing.

Coaching is not an emergency service. The Coach is not responsible for responding to or managing medical or mental-health emergencies, and does not maintain on-call access to crisis services. If you or someone in your care is in crisis, please contact your local emergency services or a crisis line.

2. Your responsibilities

You are solely responsible for your own physical, mental, and emotional well-being, and for all decisions, choices, actions, and results that arise from coaching, including how you apply what you and your Coach explore together. The Coach is not liable for any action, interaction, or any direct or indirect result of the services provided.

You and your Coach will review progress as you go. Coaching works best as a partnership, and booking and pacing your sessions is your responsibility. Your Coach will provide the sessions you have booked with them.

3. Scheduling, sessions, and cancellations

Sessions are scheduled through your Coach's preferred method of contact, typically WhatsApp. Your Coach will work to find suitable times, but cannot guarantee their availability will always match yours. To reserve your time, session fees are pre-paid by credit card within 24 hours of receiving your booking link; otherwise the slot is released to others.

Online sessions are held by Zoom, or with advance notice by other means including telephone, and are initiated by the Coach. Sessions are not recorded, and neither the Client nor any participant may audio-record or video-record a session, in whole or in part, without the Coach's prior written consent; recording without consent is a breach of these Terms.

Because your session time is reserved exclusively for you, we keep a firm 48-hour cancellation and rescheduling policy: cancelling or rescheduling with less than 48 hours' notice means the full session fee applies. Outside of 48 hours, as much notice as possible is appreciated. Your Coach may, at their discretion, offer a one-time courtesy reschedule.

4. The Six-Session Momentum Package

This section applies if you purchase a Six-Session Momentum Package. It is designed to keep your sessions in a steady, effective rhythm rather than piling up at the end. Please know we are not being punitive here – we understand that being your ‘accountability partner’ is a crucial part to the success of this process;

4.1  Session 1 must occur within thirty (30) days of the Effective Date.

6. a) Every session after Session 1 must occur within thirty (30) days of the date your previous session was held. For example, if Session 2 is held on a given date, Session 3 must occur within thirty (30) days of that date, and so on through Session 6.
7. b) Thirty (30) days is the latest a session may occur, not a required pace. You may hold sessions earlier and closer together, including more than one in a week, subject to your Coach's availability. Because each deadline runs from the session held before it, meeting sooner moves your remaining deadlines forward; it does not create a longer gap later.
8. c) If a session does not occur on or before its thirty (30) day deadline, that session is forfeited without refund. This does not end the package: the deadline for your next session then begins on the date the forfeited session's deadline lapsed. For example, if Session 3 is not held within thirty (30) days of Session 2, Session 3 is forfeited, and Session 4 must occur within thirty (30) days of the date Session 3's deadline expired.
9. d) We recommend booking your next session at the end of each session, while you are live with your Coach, to secure your preferred timing. If you do not book within seven (7) days of your previous session (or, where a session was forfeited, within seven (7) days of that session's expired deadline), please be prepared that your Coach may have limited availability, and you may need to be flexible or risk forfeiting that session by missing its thirty (30) day deadline.
10. e) You will book your sessions through your Coach's preferred method of contact. Consistent with these Terms, no refunds are given for forfeited or unused sessions.
11. Fees, billing, and payment

Session fees are listed on your payment page and are paid in advance to reserve your time. Your Coach exchanges their time for the cost of the service, which also covers late arrivals, no-shows, sessions ended early, or dissatisfaction that is subjective to you; for these reasons, fees for purchased services are non-refundable.

If a disagreement arises about your services, please contact us first: you agree to make a good-faith attempt over 30 days to resolve it with us before initiating a chargeback. If a chargeback is initiated, a US $250.00 processing fee applies per chargeback. If a chargeback is initiated without first conferring with us and following our Moneyback Guarantee, we reserve the right to enforce our agreements and recover any past-due balance, including through the courts. If an account is referred to third-party collections, you are responsible for the collection fees in addition to any amounts already owed.

6. Refunds, pausing, and ending coaching

You may discontinue coaching at any time, for any reason. No refunds are given for sessions already provided, or for access already granted to any Company course or materials. The Coach may also end the coaching relationship at their sole discretion; in that case, the Coach will provide a pro-rated refund for any remaining pre-paid sessions.

7. Confidentiality

What you share in coaching is kept confidential and is not shared outside the Company, unless you and your Coach agree otherwise in writing, or unless disclosure falls under “Confidentiality: exceptions” below. Occasionally it may support your progress for Coaches within TALL to discuss certain case details; this is kept to a minimum, with very limited identifying information, and stays within TALL.

In couples and family work, anything shared during a joint session, with everyone present, is known to all participants and is not confidential between them. Where the Coach meets with one participant individually, the Coach will make reasonable efforts to keep what is shared private from the others, except as described under “Confidentiality: exceptions.” This is a professional practice rather than a legal guarantee, and the Coach cannot ensure other participants keep shared information private.

Where coaching involves a minor who, in the Coach's judgment, is of appropriate age and maturity (for example, preteens and teens), the coaching relationship depends on the young person being able to speak openly. The Coach will therefore hold what that minor shares in their individual sessions in confidence, and will seek the minor's agreement before sharing any specific content with a parent or guardian, except where there is a risk of harm to the minor or another person, or where disclosure falls under "Confidentiality: exceptions." This does not limit the Coach's ability to share general progress, themes, and practical guidance with parents or guardians to support the work. The Coach determines, in their reasonable judgment, what falls within a minor's confidential disclosures and what is general information appropriate to share. Where a situation described above arises, the Coach may share relevant information with the parent(s) or guardian(s) and/or appropriate authorities. The Coach explains this approach, and its limits, to both the minor and their parent(s) or guardian(s) at the outset.

8. Confidentiality: exceptions

Coaching is not therapy, and communications with the Coach are not protected by any therapist-client, physician-patient, or other legal privilege. The Coach may disclose otherwise-confidential information, limited to what is reasonably necessary, where: (a) required by law, or where the Coach reasonably believes disclosure is necessary to comply with the law, including a subpoena, court order, or other legal process that may require the Coach to disclose information or produce records or notes; (b) necessary to protect the Coach's rights or property; (c) necessary to address a risk of harm, including where the Client or a participant expresses a clear intention of self-harm or a threat of harm to another person; or (d) necessary to respond to an emergency.

As a matter of ethical practice and care for children's well-being, the Coach may report reasonable suspicions of child abuse or neglect, and clear risks of harm to a child or others, to the appropriate Colorado authorities, including the Colorado Child Abuse and Neglect Hotline. Where coaching involves a minor, the Coach may share with the parent(s) or guardian(s) and/or authorities the information reasonably necessary to address such a risk. These situations are uncommon, and wherever possible the Coach will speak with you first.

Coaching and legal proceedings. Coaching is for building communication and life skills and is not a legal or forensic service. The Coach does not provide court testimony, write letters or reports to judges or attorneys, or take part in custody evaluations, parenting assessments, or other legal proceedings, and cannot be retained to do so. If the Coach is legally required to respond to a subpoena or court order, the Coach will comply as the law requires; the party whose actions require the Coach's involvement agrees to pay the Coach $500.00 per hour for all related time, including preparation, document production, travel, and attendance, together with any legal costs the Coach incurs in responding.

9. Technology and connection

Your Coach will make reasonable efforts to provide a strong connection, but a reliable connection on your end is your responsibility. You accept responsibility for any reason a call or video session does not come through on your device, including lack of network service; a device that is powered off, on airplane mode, or silenced; or being on another call. The Coach is not liable for a poor connection on your end, and is not responsible for the session cost if your connection prevents effective communication. Where a poor connection results from your service, the Coach may offer a one-time reschedule at no extra cost, at their discretion.

10. Your privacy and information

We take reasonable steps to keep the information you share by phone or email safe, including running antivirus software and storing any hard-copy notes securely. Please understand that phone, video, and email are never perfectly secure. If your information is lost or exposed despite these reasonable safeguards, for example through a serious cyber-attack that defeats standard protections, TALL and your Coach are not liable for that loss.

Please also note that phone and video sessions are not offered as HIPAA-compliant services in the way formal psychotherapy or health-insurance services are, though your Coach will make reasonable efforts to provide privacy and discretion during sessions.

11. Materials and intellectual property

As a client, you receive a single non-exclusive, non-transferable, non-sublicensable personal license to view and use the content we provide for your own personal use, including videos, training materials, graphics, recordings, and documents created by TALL or third parties. You do not own this content, which is protected by copyright. You may not copy, reverse-engineer, distribute, or give others access to it, in whole or in part, without our written consent and a license; doing so may end your access and result in an invoice for the license fee. You may share materials with your partner and/or child(ren), who are held to these same rules. The Academy of Lasting Love protects its names, and this agreement does not grant permission to use the Company's trade or service marks, including its name or program names.

12. Staying in touch

Your primary contact is the Coach you booked with. If you cannot reach them by their listed email or phone, your secondary contact is Cleo Andersen-Green, available 10am to 3pm MST, Monday to Friday, at [email protected]. Please allow up to two business days for an email reply. The Company is closed on weekends and on federal and state holidays, and we will let you know of any additional days off.

13. General

These Terms may be updated at any time at the Company's discretion. This agreement is governed by the law of Colorado, where The Academy of Lasting Love LLC is registered, and whose courts have exclusive jurisdiction over any dispute relating to the services provided under this agreement.