By booking a coaching session with either Cleo Andersen-Green or Nikki Green you will be agreeing to these terms both for yourself and on the behalf of any partner and/or child(ren) who participate in these coaching sessions, PLEASE READ THESE TERMS CAREFULLY. By working with one of us, you signify both yours and your partner’s and/or child’s consent to these terms of use. 

The Academy of Lasting Love Coaching Terms of Service

Effective Date: June 13, 2025

1. Introduction

Welcome to The Academy of Lasting Love LLC, ("TALL," "Company, " "Coach, " "we," "our," or "us"). These Coaching Terms of Service ("Terms") govern your use of our coaching services ("Services"). By accessing or using our Services, you agree to comply with these Terms and our Confidentiality Policy.

2. Company Policies

Contact policies: Your primary contact person for TALL is the Coach with whom you have scheduled your sessions. Should you be unable to contact your personal Coach through their company email address or the phone number they have provided, then your secondary contact person is Cleo Andersen-Green. Cleo is available from 10am to 3pm EST, Monday through Friday. Cleo communicates by email ([email protected]).

Please do not text, Facebook message, or direct message on social media to communicate. Additionally, if Cleo is not your primary Coach, it is up to your discretion for how much personal information you share regarding the issue you are contacting her about.

Email policies: Please allow up to 2 business days for a response by email, although TALL strives to respond sooner.

Time Off Policy: Company is closed on weekends and federal and state holidays. From time to time, you will be notified of additional days off.

Billing: You are required to pay for your session beforehand in order to reserve your session time.

Billing Disputes: In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with Company prior to initiating a chargeback.

Chargebacks: If a customer initiates a chargeback, we will charge a US $250.00 processing fee for each individual chargeback. If the Client initiates a chargeback without conferring with the Company first and complying with our Moneyback Guarantee, we will initiate our legal right to enforce our agreements and collect past due balances in court.

Collections Fees: In the event an account is submitted to a third-party collections service, the client will be responsible for the full amount of the collection fees, in addition to any other fees previously assessed on the account.

One-on-One Coaching and Cancellation Policy: The session must be scheduled via your coach’s preferred method of contact (either email or WhatsApp), and there is no guarantee that their availability will match yours.

Session fees are pre-paid via credit card within 24 hours of you receiving your booking link, otherwise the booking will be forfeited and available for others.

Sessions will be held by Zoom, or with advance notice by other means including telephone.

TALL has a ‘no exceptions 48-hour cancellation and rescheduling policy’ in which if notice for cancelling or rescheduling the session is not given prior to 48 hours from the day/time of your session, the full fee is charged for missed/cancelled sessions.

Outside of 48 hours, if you need to cancel or reschedule, as much advanced notice as possible is very much appreciated. 

Coaching Agreement

This Agreement begins from the start of the day you provide your first payment which is called our “Effective Date.” You are referred to as “Client” in this Agreement.

1. If you purchased a 6-session package, all sessions must be scheduled for a date that is within 180 days of the Effective Date of this Agreement. You will contact your coach through their preferred method of contact to book your sessions. Unused sessions are forfeited at the expiration of the 180-day period, without refund.

2. Coaching sessions take place by phone or Zoom at Client’s option, and the call or video session will be initiated by Coach. Clients over the age of 18 can ask the Coach to record at the beginning of the session if they wish to receive a recording.

3. Confidentiality Policy: Identifying information shared in coaching sessions is confidential and not shared outside the Company by the Coach unless mutually agreed upon and documented in writing by Coach. There are times during which it may be in the best interest of the Client(s)’ progress that Coaches within TALL discuss certain case details. This will be kept to an absolute minimum with very limited identifying information being disclosed and will remain within the confines of TALL. Occasionally, we may contact you to make you aware of upcoming products or specials. However, we do respect your right to privacy and will not send notices if you contact us and ask us not to.

4. Confidentiality Exception: If Coach is required by law to make disclosure regarding the information shared in a coaching session, or where Coach has a good faith belief that disclosure of such information is necessary to comply with the law; or to protect Coach’s rights or property; to avoid harm to the Coach, Client, or a third party; or to respond to an emergency, Coach may disclose confidential information but will limit disclosure to essential information.

5. TALL will take all reasonable efforts to keep any information provided to the Coaches and/or Company by phone or e-mail safe, including running Antivirus Software on Coaches’ computers, and keeping any hard-copy Client notes under lock and key. Should the Client request a video recording of their session, they will have 48 hours to download it before it will be permanently deleted off the Zoom account; their Coach will maintain a copy of the recorded session on a hard-drive which will be under lock and key and videos will be deleted 365 days after the Client has stopped services. However, under these terms you will agree to indemnify TALL and your Coach against any leakages of your data that may occur through extreme force or cyber-attack, that may overcome reasonable safe-storage and Antivirus protection.

6. The Client understands that said phone and video appointments do not claim to abide by HIPPA compliance as required by formal psychotherapy and health insurance services, although the Coach will make all reasonable attempts to provide privacy and discretion during phone and video appointments.  

7. The Coach will make all reasonable attempts to provide a strong mobile or video connection, but it is the responsibility of the Client to ensure that strong mobile or video connections are secured for Coaching Services prior to engaging in appointments; the Coach is not liable for any poor mobile or video connection on behalf of the Client, and is not responsible for the cost of the appointment time if the Client’s connection does not allow for thorough appointment communication.  The Coach reserves full rights to determine whether or not any poor mobile or video connection is caused by the Client’s service, and the Coach will not reimburse the cost of appointments for the inability to effectively carry out Coaching Services if the poor service is a result of the Client’s circumstances. The Coach may offer a one-time reschedule at no extra cost, however, this is up to their discretion.

8. The Client assumes full responsibility for any reason that a phone call or video call does not come through on his/her/their phone or device to include: Lack of network service; phone or device being powered off, on airplane mode, or silenced; being on another call or video.

9. Coaching will be provided by the coach you have chosen and booked the session with.

10. Ownership of Written Materials. As a coaching client, you will have one non-exclusive, non-transferable, and non-sublicensable personal license to view and use content provided by Company for your personal use, including but not limited to, videos, training materials, HTML/CSS, Javascript, graphics, voice and sound recordings, artwork, photos, documents, products, services and/or other materials, created by TALL or other third parties. You do not have ownership of this information, which is protected by federal copyright laws. You may not copy, re-engineer, distribute, or otherwise provide access to this information to any other person, for free or paid, in whole or in part, without express written consent of Company, which it may withhold for any reason, and purchase of a license. Failure to abide by this policy will result in termination of access to the materials and issuance of an invoice for the license fee. You are allowed to share materials with your romantic partner and/or your child(ren), however, they are held to the same rules and penalties outlined in this section.

11. The Academy of Lasting Love protects its names. You are not receiving permission to use trade and service marks of the Company, including its name or program names, or any other mark owned by the Company.

12. Client may choose to discontinue the coaching portion of the Program at any time, for any reason, subject to the refund policy in this Agreement.

13. Coach may discontinue the coaching relationship for the following reasons:
    1. The client is unable to continue paying for their sessions.
    2. Coach determines, in its sole discretion that the relationship must terminate. In this circumstance, Coach will provide a pro-rated refund for any remaining sessions.

14. Refunds: TALL Coaches offer a money back guarantee. This is does not pertain to a full resolution after the first session, as this would be impossible for any coach nor is this for if the Coach or Client decides that they are not a good fit to work together. The guarantee is for if you believe that you (and any other parties brought into the session e.g., spouse or child) got nothing useful from the session. If you genuinely believe that to be the case, you may qualify for a refund.
    1. In order to obtain a refund, you are first required to listen to the Zoom recording, if your session was recorded. Then all parties present at the session in question for the refund will need to fill in all the exercises in the Workbook 1&2 (for couples clients) or the Family Enhancement Workbook (for parent/child/family clients) and return it to your Coach, as this is indeed part of the process.

15. The Client understands that the Coach exchanges their time for the cost of Coaching Services (outlined on the session payment webpage), to also include any late attendance to appointments, no-shows, ending appointments early, or dissatisfaction with the appointment as is subjective of the Client, thereby the Coach reserves the right to retain the fees for purchased services and not provide reimbursements. As previously mentioned, the Client forfeits the session cost if they request to reschedule or cancel their session within 48 hours of the session starting.

16. Coach-Client Relationship: The Client is solely responsible for creating and implementing their own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and their interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or interaction, or for any direct or indirect result of any services provided by the Coach.  

17. The Client and Coach will assess progress throughout this endeavor. It is the Client’s responsibility to book and pace their sessions.

18. The Client understands that coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental, emotional, or developmental disorder or medical disease, including any medical and/or mental health emergencies.

19. The Client understands that coaching is not to be used as a substitute for counseling, psychotherapy, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals.

20. It is the Client’s exclusive responsibility to seek such independent professional guidance as listed in this Coaching Agreement as needed. If the Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental heal care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach. Should the Client desire their mental health professional and their Coach to collaborate, they will request this in writing.

21. The Client understands that it is not the responsibility of the Coach to report or attend to any medical and/or mental health emergencies as communicated by the Client or on behalf of the client from another individual or organization either during or in-between appointments; the Coach is not expected to have on-hand any information related to authorities and/or emergency services. 

22. The Client acknowledges that coaching is a comprehensive process that may involve different areas of their life, including work, finances, health, relationships, education, spirituality, and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas, and implementing choices is exclusively the Client’s responsibility.

23. Indemnification: The Client should seek independent professional advice before undertaking any physical, financial, or medical actions as discussed during Coaching Services and inspired or motivated by Coaching Services or the coaching

24. Governing Law: This coaching agreement is governed by the law of North Carolina where The Academy of Lasting Love is registered and whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings, or legal claim of any nature relating to the service provided in the agreement. 

Children Age 13 and Under:

The Academy of Lasting Love recognizes the special obligation to protect personally identifiable information obtained from children age 13 and under. AS SUCH, IF YOU ARE 13 YEARS OLD OR YOUNGER, THE COMPANY REQUESTS THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO THE COMPANY. If the Company discovers that a child age 13 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child’s identifiable information from our records.

The Company nonetheless encourages parents to go online with their kids. Here are a few tips to help make a child’s online experience safer:

1. Teach kids never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.
2. Know the sites your kids are visiting and which sites are appropriate.
3. Look for Website privacy policies. Know how your child’s information is treated.
4. Check out the FTC’s site for more tips on protecting children's privacy online